Shipping and returns

Order processing

Each stand is programmed with the Google review link of the business you enter when ordering. Your order is prepared, programmed and shipped within 1 to 2 business days (Monday to Friday, excluding holidays). You'll receive an email with your tracking number as soon as it ships.

Shipping times and costs

• Canada, 1 or 2 stands: cost calculated at checkout based on your postal code. Delivery in 2 to 7 business days after shipping.
• Canada, 3 stands or more: free shipping, delivered in 2 to 7 business days after shipping.
• United States: CA$20 per order. Delivery in 4 to 10 business days after shipping.

The exact shipping cost and taxes are always shown before payment. We don't ship outside Canada and the United States at this time; contact us for special requests.

Cancellation

You can cancel your order free of charge as long as it hasn't shipped. Email info@instant-opinion.com with your order number and we'll refund you in full.

Returns and refunds

Because each stand is programmed for your business, it is considered a personalized product. We don't accept returns for change of mind.

If your stand is defective, damaged in transit, or doesn't match your order (wrong colour, wrong language, wrong link programmed), we'll make it right at no cost to you:

• report the issue within 30 days of delivery to info@instant-opinion.com or through the contact page, with your order number and a photo if possible;
• we'll send you a prepaid return label, so the return costs you nothing;
• you choose between a replacement shipped free of charge or a full refund, including shipping;
• refunds are issued to the original payment method within 5 business days of receiving the return. Depending on your bank, it may take a few more days to appear.

If only the programmed link is the problem, we can often fix it without a return: you can also reprogram the chip yourself with the setup guide.

This policy does not limit any rights you have under applicable law, including the legal warranty of quality.

Contact us

Instant Opinion (Opinion Instantanée), a brand of D.O.P.E. Consultants Inc.
Email: info@instant-opinion.com
Phone: 514 771-6268