Privacy policy

Instant Opinion (Opinion Instantanée) is a brand of D.O.P.E. Consultants Inc. This policy explains what personal information we collect on this site, why, who we share it with, how long we keep it and what your rights are, in accordance with Quebec's Act respecting the protection of personal information in the private sector (Law 25) and applicable Canadian law.

Person in charge of personal information

Emmanuel Voignier, President
Email: info@instant-opinion.com

Send any question, access request or complaint about your personal information to this address.

Information we collect

• When you order: name, email address, phone number, shipping address and, for each stand, the name and address of the business to program and its Google listing ID.
• Payment: card details are entered directly with Stripe. We never see or store your card number.
• Contact form: name, email and the content of your message.
• Review form: your rating, your comment, your first name and, if you provide them, your business name and email.
• Browsing (only if you accept): pages viewed, device, approximate city or region and purchase path, through Google Analytics.

Why we use it

• To process and ship your order, and program each stand with the right Google review link.
• To calculate shipping and taxes, and send you the order confirmation and tracking.
• To answer your questions and provide support.
• To improve our products based on your reviews and, only if you tick the box provided, to publish your review on our website and social media with your first name and business name. You may withdraw this consent at any time by writing to us.
• To keep accounting and tax records, as required by law.
• If you consent: to measure site usage and improve it.

We do not sell or rent your information. We do not send you newsletters or promotional offers without your consent.

Cookies and local storage

• Essential: your cart and your cookie choice are kept in your browser (local storage). They are not sent to us.
• Analytics (Google Analytics): enabled only if you click “Accept” in the banner. Without your consent, no Google Analytics script is loaded.

You can change your mind at any time with the “Cookie settings” link at the bottom of every page.

Service providers we share information with

We rely on trusted providers, only for the purposes described above. Some process data outside Quebec, including in the United States. We have assessed that their safeguards are adequate.

• Stripe: payment, tax calculation and receipts.
• Netlify: site hosting, storage of orders, contact form messages and reviews.
• ShipTime and carriers (Canada Post, Purolator, UPS, FedEx, etc.): shipping rates and delivery.
• Brevo: sending order confirmation emails.
• Google: business search (Google Maps) in the cart and, with your consent, Google Analytics.

Retention

Order information is kept for six years after the end of the fiscal year, as required by tax laws. It is also used to make reordering easier. Contact form messages are kept as long as needed to answer you, then for no more than two years. Reviews are kept for no more than three years, or until you withdraw your consent if they are published. Google Analytics data is kept for 14 months. After these periods, information is destroyed or anonymized.

Security

The site is fully encrypted (HTTPS). Access to information is limited to the people who need it to process your order. If a confidentiality incident presents a risk of serious injury, we will notify you and the Commission d'accès à l'information, as required by law.

Your rights

At any time, you may:

• request access to the information we hold about you, and receive a copy in a structured, commonly used technological format;
• have inaccurate or incomplete information corrected;
• withdraw your consent, for example for Google Analytics;
• request deletion of your information, subject to our legal retention obligations.

Email info@instant-opinion.com. We respond within 30 days. If you are not satisfied with our response, you may file a complaint with the Commission d'accès à l'information du Québec.

Changes

We may update this policy. The date of the last update is shown at the top of the page.