Frequently asked questions
Everything you need to know about Instant Opinion NFC stands.
How does the stand work?
The stand contains an NFC chip programmed with your business's Google review link. Customers bring their phone within about 5 cm (2 in) of the chip and the review page opens automatically. No app needed.
Scanning works best when the phone's screen is awake, on the lock screen or unlocked.
The stand doesn't work with a phone. What should I do?
- Make sure the phone isn't in airplane mode.
- Wake the screen with the side button. On iPhone, NFC is always on when the screen is active. On some Android phones, NFC must be turned on in settings.
- Check that the phone supports NFC. Since 2018, most new smartphones do.
- The customer needs a mobile data or Wi-Fi connection to open the review page.
iPhone tips
On an iPhone, the NFC reader is at the very top center of the phone, right behind the front camera. The tag scans from the front or the back of the phone.
NFC is always on starting with the iPhone XR (2018) and newer.
Android tips
Most Android phones scan from the center of the back of the phone.
NFC can be toggled on or off in settings, next to Bluetooth and Wi-Fi. It's on by default. The phone must be unlocked to scan.
Do you program the stand for me?
Yes. When you order, you tell us which business to program on each stand. We write the Google review link to the chip before shipping. Just place it on your counter.
Can I change the link on my stand?
Yes, the link can be changed. See our setup guide or contact us if you need help.
Does the stand expire or have a review limit?
No. The stand never expires and there's no review limit. No subscription required.
What are the stand's dimensions?
10.5 cm tall × 7 cm wide × 5 cm deep (4.1 × 2.8 × 2 in). It takes up very little space on a counter, checkout or table.
How long does setup take?
About 5 minutes. Once it's in place, there's nothing else to do.
Can I use it for multiple locations?
Yes. Each stand is linked to one location. In the cart, enter the business and address of each location for each stand.
Do you offer discounts for multiple stands?
Yes: 20% off 3+ stands, 30% off 5+ and 40% off 10+, even when mixing colours and languages. Shipping is free in Canada on 3+ stands. For larger or custom orders, get in touch.